Brand record · 3 ledgers
Freshdesk , according to AI
updated 2026-06-29As of 2026-06-29, ChatGPT, Gemini and Perplexity recommend Freshdesk in 3 of the categories we track — its best position is #2 in Best Help Desk Software.
CategoryRankChatGPTGeminiPerplexityΔ wk
- Best Help Desk Software#25/55/50/51
- Best CRM#130/50/55/5new
- Best Live Chat Software#150/53/51/5—
What the engines say, this week
ChatGPT
- “affordable with great customer support options included.”
- “affordable pricing with robust automation capabilities.”
- “versatile tools and automation for efficient ticket management.”
Gemini
- “best for streamlined ticket-based support and proactive customer interactions.”
- “excellent for fast setup, scaling support, and AI-driven support automation.”
- “Best for omnichannel support and AI-driven automation for small to mid-sized businesses.”
Perplexity
- “Excellent for proactive customer interactions and multi-channel support[8]”
- “excellent customer service CRM with intuitive interface and scalable support [1]”
- “leading customer service CRM for support teams[1]”
sources the engines cite
g2.comkayako.comtechradar.comzapier.comproprofschat.comhiverhq.comthecxlead.comringly.ioyellow.aigiosg.comqualaroo.comhttps://www.bolddesk.com/blogs/best-live-chat-software
Work at Freshdesk? See why AI ranks you here.
Free AI-readiness scan: your score, what the engines can and can’t read, and exactly what to fix.
Positions come from our weekly sampling: each category is asked to ChatGPT, Gemini and Perplexity five times; n/5 = how many runs named Freshdesk. Placement is never for sale. Full methodology.