Brand record · 4 ledgers
Zendesk , according to AI
updated 2026-06-29As of 2026-06-29, ChatGPT, Gemini and Perplexity recommend Zendesk in 4 of the categories we track — its best position is #1 in Best Help Desk Software.
CategoryRankChatGPTGeminiPerplexityΔ wk
- Best Help Desk Software#15/55/50/52
- Best Live Chat Software#70/52/55/52
- Best Customer Feedback Tool#103/50/50/52
- Best CRM#120/50/55/55
What the engines say, this week
ChatGPT
- “user-friendly interface with robust features and integrations.”
- “user-friendly interface with powerful reporting features.”
- “user-friendly interface and extensive features for customer support.”
Gemini
- “a powerful, omnichannel customer support suite with strong AI capabilities for automation.”
- “A comprehensive, full-featured service suite, ideal for enterprise omnichannel support.”
- “best for large teams needing advanced automation and a robust, highly customizable ticketing system.”
Perplexity
- “Best for larger enterprise teams[4][5]”
- “Ideal for larger enterprises requiring scalable, integrated support suites[4][6]”
- “Enterprise-grade solution for larger businesses[4][5]”
sources the engines cite
zapier.comg2.comzendesk.comyellow.aigetvoip.comproprofschat.comkayako.comlivechat.comcomm100.comhiverhq.comgocardless.comsprinklr.com
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Positions come from our weekly sampling: each category is asked to ChatGPT, Gemini and Perplexity five times; n/5 = how many runs named Zendesk. Placement is never for sale. Full methodology.